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Privacy Policy

Effective Date: 03/28/2026

A legal disclaimer

RivaClear Environmental, LLC (“RivaClear,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

  • Name, phone number, email address, and service address

  • Business name (if applicable)

  • Service details and history

  • Payment and billing information

  • Communication preferences

2. How We Use Your Information

We use your information to:

  • Schedule and manage service appointments

  • Send service confirmations, reminders, and updates

  • Provide invoices, estimates, and service reports

  • Improve our services and customer experience

  • Communicate important updates regarding your service

3. SMS & Text Messaging Communications

By providing your phone number and opting in, you consent to receive SMS messages from RivaClear Environmental, including:

  • Appointment confirmations and reminders

  • Technician “on the way” notifications

  • Service updates and follow-ups

  • Billing notifications

Message frequency may vary based on your service activity.

Message and data rates may apply.

You can opt out at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

  • Service providers (such as scheduling or SMS platforms like Twilio)

  • Payment processors

  • Legal authorities if required by law

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights & Choices

You may:

  • Request access to your personal data

  • Request corrections or deletion

  • Opt out of communications at any time

7. Contact Information

If you have any questions about this Privacy Policy, please contact:

RivaClear Environmental, LLC

📞 (828) 222-0205
📧 info@rivaclear.com

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